Ikea Provides Option for Selling and Buying Used Ikea Furniture

Connector Winter 2019

Furniture retailer Ikea has launched a new program that will allow people to bring back gently used furniture to be resold at their stores, reducing the amount of waste that goes to landfills while giving their customers store credit to buy more stuff.

Ikea Canada’s head of sustainability, Brendan Seale, announced the sell-back service at the Zero Waste Conference in Vancouver on Nov. 8. It’s a way for Ikea “to reduce the amount of waste that’s connected to our business,” he told HuffPost Canada. The program is specific to Canada for now, but the company runs similar initiatives in a few other countries, including Portugal and Japan.

The sell-back program is available to members of the company’s loyalty program, Ikea Family, which is free to join.

Under the plan, members submit an application to sell their used items back to the company for in-store credit.

The furniture doesn’t have to be currently in stock – in fact, as long as it’s in good condition, Ikea is happy to take furniture that’s even several decades old. “Those are exactly the products we want to see; those great stories where somebody’s had an Ikea product for a long time and it’s served them really, really well,” Seale says. “If it’s a significantly older product that’s no longer in our range and hasn’t been for a while, that’s no problem at all.”

Ikea evaluates the product’s condition and makes an offer back if the item is considered in good condition. If it’s accepted, the customer gets a gift card for that amount. And the store sells the item in their “as is” section of lightly damaged merchandise.

Not everything the chain sells is eligible; only certain dressers, tables, chairs, cabinets and stools are included.

It’s early days yet, but so far the initiative is looking promising – the company said it has already received more than 1,000 submissions from would-be resellers.

It’s part of the company’s broader initiative to reduce its environmental footprint, which includes moves to phase out single use plastics by 2020, and other recycling programs.

Source: CBC News and HuffPost Canada